ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
USA subscription boxes are charged $5.99 or $8.99, depending on the box you order.  Canada boxes are charged a flat rate of $16.95 and may be subject to duties upon delivery. Other store items' shipping rates are based on weight by the carrier. You have the option to select your preferred shipping method and carrier at checkout.
When will you ship my order?
If you order today, your first box will ship within 2 wheeeks. If you're a subscriber, your orders will renew every month on the same day as your original purchase date. All other store orders ship within 2-5 business days. 
How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped. Due to COVID-19 and USPS delays, please be patient with shipping services. Tracking will be provided by email once your order ships.
Where do you ship?
We offer our products to residents in the USA and Canada.

Payment Information

Do I have to pay sales tax?
Only customers who purchase items in the states of Florida and New York will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery.
When will I be charged?
Your accounts will be charged within 24 hours of completing checkout.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.
Can I add extra products to my box?
Yes! Visit our store and use promo code "INMYBOX" at checkout. This will waive your shipping fees and notify us to include this order in your upcoming box. Some size and weight restrictions apply.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
The Guinea Pig Lovers box contains 5-7 items. The Herd Box contains 8-10 items. All boxes include guinea pig treats and toys, and piggy parent presents! Items change every month and are a surprise!


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